All Piazzetta appliances come with a 2-year warranty, during which time your only concern is to enjoy the warmth and the relaxing sight of the flame. The daily commitment of our researchers in developing new heating solutions is focused on the right combination of performance, safety and constructional strength. These are values that ensure long-lasting and real peace of mind for all your family.

Piazzetta Pellet Stoves (North America) warrants to the original consumer of the product the following: 

Comprehensive 2-Year
Parts and Labour


Piazzetta (North America) will repair or replace any part found to be defective (parts and labour) for two (2) years from the date pf purchase, including glass for thermal breakage only (not impact) and exterior cladding for gloss retention.

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  • Unit must be installed according to all applicable local and national codes. It is the responsibility of the installer to ensure the unit is operating correctly at the time of installation. 
  • Installation must be done in accordance with the appliance manual
  • Any part that shows in our judgment evidence of defect shall be repaired, replaced or refunded at Pacific Energy Fireplace Products' option. The defective part or product may be required to be returned to Pacific Energy Fireplace Products or an accredited agent, transportation prepaid. 
  • Exterior cladding is warranted for gloss retention. Certain colors may darken when heated and return to the original shade when cool. 
  • The appliance must be maintained according to the manual


  • For Gas only:
      • Direction change sediment traps must be installed within 6 feet of the gas control valve
      • It is the responsibility of the installer to ensure the appliance is firing as per the rating plate




  • This warranty does not apply to any part that shows evidence of misuse, abuse, improper installation, accident or lack of maintenance. 
  • Piazzetta (North America) and Pacific Energy Fireplace Products shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever which are in excess of the original purchase price of the product. 
  • Piazzetta North America and Pacific Energy Fireplace Products are not responsible for installation, operational or environmental conditions beyond our control.
  • Piazzetta (North America) and Pacific Energy Fireplace Products may, at their discretion, discharge all obligations or environmental conditions beyond our control.
  • This warranty may not be modified by our agents or representatives.